Privacypolicy

This translation is provided for information only. In the event of any discrepancy, the French version shall prevail.

INTRODUCTION

ArtWhere S.A. ("we", "our" or "ArtWhere") is the controller of your personal data. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the General Data Protection Regulation (GDPR) EU 2016/679 and applicable Belgian legislation.

We are committed to respecting your privacy and to ensuring full transparency regarding the processing of your data.

1. DATA CONTROLLER

ArtWhere S.A. is the controller of your personal data. Full contact details:

2. PERSONAL DATA COLLECTED

2.1 Data provided voluntarily

When you interact with ArtWhere, we may collect:

• Identification information: surname, first name, email address, telephone number
• Postal address and professional information
• Payment information (processed via secure providers)
• Content of forms, quotes, contracts and communications

2.2 Data collected automatically

When you visit our website:

• IP address, browser type, pages visited, length of visit
• Cookie and tracking data
• Geolocation data (if authorised)

3. LEGAL BASES FOR PROCESSING

We process your data on the following legal bases:

• Performance of a contract: processing necessary to provide our development and hosting services
• Consent: for marketing communications, newsletters and non-essential cookies
• Legal obligation: tax compliance, accounting, data protection
• Legitimate interests: improvement of our services, fraud prevention

4. USE OF YOUR DATA

We use your data to:

• Provide our services (development, hosting)
• Process your orders and invoicing
• Provide customer support and technical assistance
• Send legal and contractual communications
• Send marketing and newsletters (with consent)
• Compile statistics and improve our services
• Ensure security and prevent fraud

5. SHARING OF YOUR DATA

5.1 Necessary sharing

We share your data with:

• Hosting and infrastructure providers (cloud providers)
• Payment providers (for secure transactions)
• Legal authorities (where required by law)
• Subcontractors (provision of services) under secure contracts

5.2 No sale

ArtWhere NEVER sells your personal data to third parties for marketing or other commercial purposes.

6. RETENTION PERIOD

We retain your data for as long as necessary:

• Contractual customer data: for the duration of the contract + 7 years (legal obligations)
• Support data: 1 year after the last interaction
• Newsletter data: until unsubscription
• Cookie data: depending on type (session or several years)

7. SECURITY OF YOUR DATA

ArtWhere implements strict security measures:

• SSL/TLS encryption for all data transmissions
• Secure servers with password-based access controls
• Regular backups and recovery plans
• Regular security audits and updates

However, no security on the Internet can be guaranteed 100%. We cannot accept any liability for unauthorised access to your data despite our reasonable efforts.

8. YOUR GDPR RIGHTS

In accordance with the GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right to rectification: correct inaccurate data
• Right to erasure: delete your data ("right to be forgotten")
• Right to restriction: restrict the processing of your data
• Right to data portability: obtain your data in a portable format
• Right to object: object to marketing processing
• Right to lodge a complaint: contact the Belgian Data Protection Authority

To exercise these rights, contact: privacy@ArtWhere.be

9. COOKIE POLICY

9.1 What is a cookie?

A cookie is a small text file (max 4 KB) stored on your device. Only the server that created it can read it. We use cookies to improve your experience.

9.2 Types of cookies

• Essential cookies: necessary for the website to function (session, security)
• Performance cookies: statistics and improvement (Google Analytics)
• Marketing cookies: advertising targeting (consent required)

9.3 Consent

Essential cookies are automatically active. Non-essential cookies require your explicit consent via the cookie banner. You may refuse them or change your preferences at any time.

10. MARKETING COMMUNICATIONS

10.1 Subscription

To receive our newsletters, you must give your explicit consent (opt-in). You will receive information about our products, services, promotional offers and news.

10.2 Unsubscription

You can easily unsubscribe by clicking the "Unsubscribe" link in our emails or by contacting privacy@ArtWhere.be. Unsubscription is immediate and free of charge.

11. INTERNATIONAL TRANSFERS

ArtWhere operates mainly in Belgium/the EU. If we transfer your data outside the EEA, we guarantee an equivalent level of protection through Standard Contractual Clauses or EU Adequacy Decisions.

12. CONTACT AND COMPLAINTS

12.1 Privacy contact

For any question about this Policy, to exercise your rights or to report a breach:

Email: privacy@ArtWhere.be

Address: Rue de l'Église, 23 – Bte 101, 1450 Blanmont, Belgium

ArtWhere responds to all requests within a maximum of 30 days (GDPR time limit).

12.2 Data Protection Authority

If you consider that ArtWhere is infringing your GDPR rights, you may lodge a complaint with the Belgian Data Protection Authority (APD/GBA):

Rue de Trèves 61, 1040 Brussels

Email: contact@adp-gba.be

Website: www.autoriteprotectiondonnees.be

13. CHANGES TO THIS POLICY

ArtWhere may amend this Privacy Policy at any time. Significant changes will be notified by email. Your continued use of the website constitutes acceptance of the updated version.